Cancellation/Refund Policy

Ceymox offers a 30 days refund policy. To ensure our customer protection, customers can request a refund within 30 days from the date of the purchase.

We offer refunds if we are unable to solve the problem in Ceymox extension/module/plugins as advertised in the user guide and product demo. It is mandatory that the customer provide us with server access, including SSH, GIT OR FTP access.

Refunds do not include any extended features or conflicts with other plugins and software.

In case of theme or template incompatibility, customers need to provide the server access [ GIT or FTP details ], and we will ensure that our modules/plugins/extensions are fully compatible with Ceymox extensions.

To request a refund, please share the details in our customer support system. Our dedicated team will ensure that you will get the refund within 5 business days.

Customers must ensure that they have deleted all copies/files of Ceymox software from their server/host.

Also, they need to confirm the same via email to our helpdesk system.

Refunds will not be granted in case of installation and customization services.

We are highly focused on our customers' happiness. We also offer a refund as a credit feature as well.